Kiosk check-in, none of us are really stranger to this interesting and time saving method of airline check-in. I travel a lot, business trips and personal trips, I found this method of check-in really handy, especially when I am running late and the flight is about to take off. The way the computer interacts with travelers is really cool, even a computer illiterate can find this method easy and helpful. The way this technology is growing is unbelievable. There is always an on-going improvement process for this technology. Recently various language options were added at Delta kiosk check-in, which means if you don’t follow or understand English than you have a choice to select your preferred language, that is excellent. The improvement just does not stop there; excess baggage handling, problems with e-tickets and similar things are all done at kiosk check-in, neat method, and now we don’t have to wait in the line for the clerk to say, “Next”. All though this method will not reduce jobs, on the other hand the clerks can help travelers how to use it or if at all they are stuck in the check-in process.
The online checking method is also perfect for people like me who travel on business, if at all you don’t have to check-in anything, just go online 24hrs before departure and check-in that’s it.
But I wish one day they will allow international check-in from home computers using internet. All you do is put in your passport information, and it allows you to print your boarding passes. Something like
3 comments:
Computer technology has making our lives a lot easier. Many convenience we enjoy right now will have no end. All we need to do is to keep thinking. Computers are, indeed, the product of human thoughts. If we keep thinking about what can make the existing systems/products better, we will be able to improve our products continuously.
I have no doubt e-airport will beome more advanced and common in the future for travelers.
I remember the first time I went to a kiosk in the airport to check-in. I had to go ask the service rep. to help me. I asked her what kind of card I had to have to get into the system. She said, "just swipe one of your credit cards." I thought she was kidding, at first, but I soon realized that was true because I saw others using their credit cards to "log-in."
The next step is for airports to upgrade technology in the air traffic control towers.
I too enjoy the time savings that the kiosks provide. I have only had one major problem with using one. While traveling for business, the kiosk was not pulling up my boarding pass. By the time the lady at the desk offered to assist me, 4 minutes had passed. I asked her to just print out my boarding pass for me, instead of continuing to try the kiosk. She then told me that the flight had just closed (1 minute prior to her asking) and she would be unable to help. Because of this, I had to drive over 90 mph at times to get to my connector in Charlotte, NC. Had she just offered to help me 1 minute earlier or had I chosen to not use the kiosk first, I would have made the original flight. Damn kiosk!
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